Returns & Exchanges
At Asterom, we want you to be completely satisfied with your handmade walking cane. If your purchase doesn't meet your expectations, we offer a 30-day return policy for items in original, unused condition.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack your walking cane in its original packaging to ensure it is protected from damage during transit back to our workshop.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated returns facility.
Inspection and Refund
Once our artisans inspect the cane for quality and condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing